WHAT ARE THE KEY RESPONSIBILITIES OF THE MEMBERS OF IC?

1. Be thoroughly prepared
   
2. Know the Act, Policy and/or relevant Service Rules
   
3. Gather and record all relevant information
   
4. Determine the main issues in the complaint
   
5. Prepare relevant interview questions
   
6. Conduct necessary Enquiry
   
7. Ensure parties are made aware of the process and their rights/  responsibilities within it
   
8. Analyse information gathered
   
9. Prepare the report with findings/recommendations